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Protection of Personal Data-Information GDPR

Protection of Personal Data-Information

According to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April, 2016, on the protection of individuals with regard to the processing
of personal data and on the free movement of such data, as well as repeal of Directive 95/46/EC, we provide this document for you detailing when and why we process personal
data, how we use it, the conditions under which we can disclose to third parties and how we store it safely.

How long do we process personal data?

Your personal data are processed throughout our relationship the contractual relationship that starts from the moment they place an order online or by phone, in the agreement and in
the limit ,the purpose for which ,it was collected and, after the completion of the contract, for at least the period imposed by applicable legal provisions in the field, including, but
without limitation, the provisions for archiving.

Purpose of processing personal data

MDELIVERY GROUP LTD administered safely and only for specified purposes, personal data that you provide to us about you in the context of visiting the site and/or the purchase of
transport services and / or postal and courier services.

For carrying out sales activities of transport services, postal and courier services, for the administration of accounts related to customers MDELIVERY Group LTD. where this is the
case, for the transmission of information and resolution of complaints, to conduct research and market achievement of studies or statistics, may be processed the following personal
data: name, surname, address, personal identification code, email, phone, fax, address of the collection of shipments, the addresses of delivery destination of the shipments to customers,
postal codes associated with these addresses.

To carry out specific activities to its object of activity and for the provision of the services offered by the company MDELIVERY GROUP LTD through the website, may be processed
the following personal data: first name, last name, address, phone, e-mail address, date and place of birth, sex, signature, technical information about the device the visitor of the site (its
location, IP address, type of hardware, information about the time interval as well as the date on which it was used the site), information resulting from the Policy of use of cookies.

Personal data benefiting from a special regime of protection such as the personal numerical code, series and number of identity document, will be collected and processed in boundary
conditions and in accordance with the legal provisions for ensuring compliance, with the applicable rules, in the field of data protection with respect to them. The provision of
personal data is necessary for the company MDELIVERY Group LTD to carry out the listed activities as described above. A refusal on your part to provide such data could result
in our inability on the part MDELIVERY GROUP LTD to provide you with those services, information, respond to your requests or to perform any other activities from the ones listed
above.

To whom do we provide your personal data?

In order to achieve one or more purposes of the above, MDELIVERY GROUP LTD may disclose your personal data to the following categories of recipients:

- the contract partners of MDELIVERY Group LTD (as is the case with companies with which MDELIVERY GROUP LTD is in partnership relations, but only under a confidentiality
commitment from them, ensuring that these data are kept safe and that the provision of such personal information is done according to the legislation in force)

– suppliers of services (marketing, payment services / banking or other services), including entities that assists MDELIVERY GROUP LTD in the processing of data as mandated, insurers, public authorities (Police, courts and other authorities of the state), on the basis and within the limits of the legal provisions and as a result of the specific request made, to other
companies of the same group or field of activity with MDELIVERY GROUP LTD as well as your as a person concerned in the context of the exercise of your right of access.

The data registered by MDELIVERY Group LTD are not sold to third parties and are used only to improve the services offered to you by MDELIVERY Group LTD

What are your rights?

In addition to existing rights, you have additional rights from the date of application of the regulation.

Next you will find the full list of your rights:

Right to information-you can request information on your personal data processing activities;

Right to rectification – you can rectify inaccurate personal data or fill them in;

Right to delete data ("right to be forgotten") – you can obtain the deletion of data, if their processing was not legal or in other cases stipulated by law;

Right to restriction of processing-you can request restriction of processing if you dispute the accuracy of the data, as well as in other cases provided by law;

Right of opposition – you can oppose, in particular, data processing based on our legitimate interest;

The right to data portability – you can receive, in certain conditions, the personal data you have provided, in a format that can be read automatically, or you can require that such data
can be transmitted to another operator;

The right to withdraw consent-in cases where the processing is based on your consent, you may withdraw it at any time. Withdrawal of consent will only take effect for the future, with
the pre-withdrawal processing still valid;

Additional rights related to automatic decisions: you can ask for and obtain human intervention on the processing, you can express your own point of view on this and you can challenge the decision.

Restrictions on transport

Prohibited and restricted goods
Whenever possible, we offer solutions for transporting your shipments, regardless of their nature.
But there are a number of laws and rules, safety measures and security adopted by the competent authorities of the countries crossed in transit (customs, police, economic, etc.) as
well as MDelivery for acceptance for transportation of certain categories of goods. Goods prohibited for transport, as listed below, will be presented to the competent authorities for
confiscation. The sender and the recipient will bear in full the legal consequences (fines or criminal prosecution, other measures, etc.). No compensation shall be granted for
confiscated assets.
Prohibited goods* Not allowed on transport
• Cigarettes or other tobacco products
• Alcohol products exceeding 1 litre per parcel
• Ingots of any precious metal
• Complete firearms or imitations
• Cash Money (banknotes ,coins, currencies)
• Goods prohibited by law
• Explosives, explosive charges
• Auto-Moto parts
• Imitations (replies) of firearms, weapons, explosive loads and / or ammunition
• Loose precious stones
• Human remains and / or ash
• Tax stamps - for drinks and cigarettes
• Animals, fish, alive birds
** According to MDelivery policy

Rules for packing parcels

PLEASE NOTE THAT ALL PACKAGES ARE HANDLED FREQUENTLY THROUGH WAREHOUSES/DIFFERENT CARS / CONVEYOR BELTS!

Your parcel / package must meet the following conditions:
• the packaging must provide protection against external shocks, internal movement of content, scattering, spilling or other damages that may affect the contents of the parcel / package;
• shipments must be packed securely, so that they do not cause damage to other shipments or harm the handling personnel who handles parcels/packages
• Must be closed by the sender in an intact package which corresponds to the weight, shape and nature of the content, as well as the mode and length oftransport,
• The packaging must protect the content so that it cannot be damaged by pressure or manipulations of successive, and can be, as appropriate, from boxes cardboard, plywood, wood, plastic filled with styrofoam.

In order to avoid such situations, it is necessary:
• proper packaging of shipments, to protect the content, as otherwise delays, damages or losses may occur;
• use of packaging in perfect condition, made of resistant materials, without tears, cracks, no sharp objects sticking out, cutting parts;
• pack all items separately;
• use suitable damping materials - bubble wrap for example;
• use a durable adhesive tape designed for shipping-transparent or brown scotch tape,
• use only one label with the delivery address clear and complete consignee (name,full address, phone number ) and preferably place a copy of the label with the address inside the package;
• fill the parcel / package completely, do not leave gaps, choose the size of the package according to its content. The boxes that are not loaded enough can become deformed and the ones that are too loaded can be opened;
• place fragile goods in the center of the package, making sure they do not touch the edges. The object must be well isolated from all sides;
• properly pack the presents. Many goods sold in attractive packaging may not be suitable for shipment;
• when disposing of sharp objects such as knives or scissors, make sure to cover the edges and completely the tips . For this is suitable durable cardboard. Secure the protective material tightly so that it is not accidentally removed in transit;
• if you send liquids: all containers must be sealed to avoid leakage caused by vibrations or shocks during transport. Wrap the container in waterproof materials and if possible, add sufficient absorbent material to absorb the liquid in case of breakage.
Use dense damping material such as foam or corrugated cardboard. Separate the bottles with damping material so that they do not touch

• if you send items electrical/electronic manufacturer's packaging is often designed for commercial purposes and may not be suitable for shipping.
Use additional packaging depending on the size, weight and fragility of the product. Always use durable cardboard boxes, adding protective material/damper around the object;
• if you send furniture: all furniture must be properly packed;
• if you send suitcase : they must be mandatory wrapped;
• do not overdo it when you seal the package. Do not forget that all packages can be opened by customs authorities for inspection.

PLEASE NOTE: THE MOST IMPORTANT IS THE PROPER PACKAGING/PACKING ACCORDING TO THE CONTENT OF EACH PACKAGE/PARCEL.

Do not rely on the fact that "fragile" and"handle carefully"labels can replace the appropriate packaging. They're just informative.
The most common mistakes (not to be made):
1. Using duct tape-it comes off
2. Filling the box / package insufficiently- the packages that are not fully filled during transit are deformed and broken:
3. Using a paper tape – the most inappropriate, the paper tape breaks most easily, practically does not offer any resistance:
4. Heavy boxes over 20 kg-break/break because of their own weight:
5. The use of raffia bags-not totally indicated, they break extremely easily:
We cannot provide a specific transport position, a certain temperature or special handling. If you have such or other special requirements (handling, storage, transportation) please contact
us in advance.

PACKAGING CONDITIONS

IT&C EQUIPMENT GOODS AND APPLIANCES  Special packaging offered by the manufacturer  for transportation. Wooden box filled with polystyrene or other protective material
DRINKS OR LIQUIDS BOTTLED IN GLASS Special pack of cardboard filled with Glass polystyrene or other protective material
Special packaging
GLASS ARTICLES AND PRODUCTS Pack of wood or pressed paperboard filled with polystyrene or other protective material
Special packaging offered by the manufacturer for transport
ART WORKS (PAINTINGS, SCULPTURES, STATUETTES ) Packaging of wood filled with polystyrene or other protective material 
MUSICAL INSTRUMENTS Special packaging offered by the manufacturer for transportation wooden packaging filled with polystyrene or other protective material
BRITTLE GOODS Pack of paperboard filled with polystyrene, or other protective material
PRINTING (MAGAZINES, CATALOGUES, LEAFLETS, FOLDERS, CALENDARS) Durable cardboard box provided by manufacturer for transport
POSTERS AND FRAMED POSTERS Wooden packaging with protective material

CLAIMS FOR DAMAGE ARE NOT ACCEPTED / DESTRUCTION OF SHIPMENTS THAT DO NOT MEET THE PACKING CONDITIONS ALSO ARE NOT ACCEPTED

General transport terms and conditions

General transport terms and conditions

A. Contracting parties

A. 1. The Service Provider

MDELIVERY Group LTD (hereinafter: Provider)

Registered office: 71-75 Shelton Street Covent Garden, London WC2H 9JQ

COMPANY NUMBER: 11579932

Taking orders: Tel.: + 447489999989 +37379999388

Email: info@mdelivery.md

Web page: mdelivery.md

The company's activity: door to door courier services, passenger transportation and car transport on the platform

The services of the company: MDELIVERY GROUP LTD provides passenger transport services , parcels and car transport exclusively in  good quality by  Provider, in compliance with the specified conditions  in the general Terms and transport  Conditions  .

The service of shipping parcels: is a courier service through which it performs the transport in a certain period of time communicated to the pickup the parcels  – in which the service provider undertakes, will have the package under surveillance until the attempt to dispatch it, so that the Provider benefits from the possibility that, during the performing of the transport service of the courier, to have the change Recipient or address of the destination of the package and to take necessary measures in the case in which delivery was performed successfully.

Person Transport Service: toll road transport service, which is performed by collecting a tariff or equivalent in nature or in services.

Through  international transport road means road transport which is performed between the head of the trail of departure and the head of the trail destination, located on the territory of two different countries.

International Road transport surcharge  persons through special regular services and occasional services shall be carried out by road transport operators with vehicles with a minimum of nine seats, including the driver, as well as by enterprises authorised only with vehicles with nine seats, including the driver.

The service of car transport: transport service by which is performed the transport of passenger, cars on the platform in a certain transit time release initially – in which the Provider of postal services shall assume the obligation that you will have the car under surveillance until the attempt to dispatch it, so that the Provider has the possibility that, during performing the transport service, to have the change of Recipient or address of the destination of a vehicle, and to take the necessary measures in the case in which delivery was performed successfully.

A. 2. Customer, service applicant

The client is a individual person, legal person, company without legal personality or other organisation which, according to our general Terms and  transport Conditions , is part of one of the following categories:

The applicant services: individual, legal person, company without legal personality or other organisation that require the services of the service Provider, indicating its data, through the written order (filed by web page or by e-mail), according to the General Terms and Conditions or the conditions individually agreed and accepted by mutual agreement by confirming in writing, that can prove and thereafter, the conditions set out by the Terms and conditions of this preliminary  agreement. The customer status of the services does not exclude that, in the shipping procedure, the customer is also a Provider or Addressant, which must be clearly specified in the data that provides them to the Provider.

Addressee: the natural person, legal person, company without legal personality or other organisation, which is indicated as Addressee on the package, on the packaging of the shipment or on the list of the corresponding, i.e. on the order submitted by the Customer for the services, the person will be sent the package by courier to the partner Provider.

Consumer: the customer of the individual services, which acts outside of the job, individual occupation or its commercial activity.

    1. The Subject  of the contract
  1. The Subject of the transport service contract
  2. 1. Drawing up the contract

The contract will be concluded between the Provider and the Client, when the Client will send through the web page www.mdelivery.md of the service Provider or through e-mail your order/reservation to written acceptance of the conditions set forth in the Terms and Conditions and the order will be available to the Provider.

According to point A. 2.  the beneficiary  is informed and accept the fact that, by submitting the online order on the website of the service Provider, require expressly that the Provider to begin the booking process, before the expiry of the deadline given to the Client to exercise the right of withdrawal/disclaimer.

Confirmation in writing sent as a response to the Order of the provider means the beginning of the performance of the service contract.

The parties may proceed differently from the terms specified in this document, in the case of the contract of services by mutual agreement and if the legislation does not prohibit this.

2.1.1. Rights and Obligations of the Client

  1. The travel ticket is nominal and cannot be transmitted in any way to another person. It must be presented at the request of the company's staff or to the competent control authorities.
  2. The Traveler must  have ticket  all he time , having the obligation to submit both of the control bodies of the Republic of Moldova, as well as the bodies own control of the carrier. In this respect the Traveler has the obligation to ask the driver for the issuance of travel tickets, when they are paid.
  3. The ticket is proof of the conclusion of the transport contract between the carrier and its owner passenger, whose identity must be demonstrated upon request.
  4. Lost tickets, destroyed or stolen tickets will not be replaced, no duplicates will be issued, and the passenger will not be compensated in such cases.
  5. Some rates have special conditions which may restrict or prohibit the modification of the reservation and may limit or eliminate the refund of the amounts of money representing the price of the tickets, in case of cancellation or non-trip.
  6. Your reservation for the segment of the return in the case of the ticket round trip is mandatory and must be made at least 7 days before of journey date of return, even for tickets with a fixed date of return.
  7. Access to the travelers in the middle of the transport is done in the following way: access to persons who possess round-trip tickets purchased from agents, access to the travelers who possess reservations and then travelers who want to pay for the ticket of the trip to the driver, in the limit of available places.
  8. Return requests, claims for compensation and/or complaints concerning the conduct of the trip (except for the lost luggages) will be submitted in writing to the office of the carrier specified in a maximum interval of 10 days, from the date of embarkation, in the case of tickets taken, or the date of our return journey in the case of making the race from the back, in the case of the ticket round trip.
  9. In the price of the trip are included 30 kg of luggage within the available space and one hand luggage of max. 10kg. For bags weighing more than 40 kg, but not more than 100 kg, the ticket price will increase by 1.5 Pounds, in the limit of the space for available storage . In any case the passenger must not include in his baggage: objects whose transport is prohibited by laws or regulations in force in any country of departure or destination, or domestic voyages, the objects which in the opinion of carrier are unsuitable for carriage because of weight, size, nature or packaging, such as: explosive materials, ammunition, irritant materials, compressed gases (butane, propane, oxygen) flammable liquids, live animals.
  10. Passengers are obliged to comply with the provisions of the transited countries, related to entry / exit documents, customs, financial administrative provisions, related to the person or own luggage.
  11. On board buses smoking, drinking alcoholic beverages and drugs are prohibited. Also, the access to vehicles of people who are drinked or under the influence of drugs is prohibited.
  12. Passengers are required at   check in and check out , supervise personal luggages.  We are not responsible for tracking the luggage and consequently for their lack at the destination.

2.1.2. Rights and Obligations of the Provider

  1. The carrier does not guarantee the existence of available places  for return at requested  time the passenger and will not be held responsible for the damages suffered by the passenger as a result of the impossibility of making the trip back at the time requested by he/she , in the absence of confirmation.
  2. The carrier and its agencies reserve the right to sell the unconfirmed places by phone. The owner of a reservation is obliged to present himself at boarding (at the vehicle or agency, as the case) with minimum 30 min. before leaving in the race in order to purchase the travel card, otherwise the reservation is lost.
  3. Any changes required after booking is subject to the Regulation on cancellation, rescheduling or returning the value of  reservation and ticket. In this case we have the following possible situations:
  4. In case of cancellation of the race for reasons of force majeure, from the carrier, all reservations will be reprogrammed according to the acceptance of the traveler. If the force majeure lasts more than 5 days, then the traveler is entitled to the return value of ticket of journey or reprogramming of its limited places available.
  5. In case if the traveler wants to quit making the trip, the resignation occurs in the time interval which exceeds the 48 hours before the time of signing, then it returns 100% of the  paid amount. If the resignation occurs in the time interval located between 48 and 24 hours before the time of boarding, then it can reschedule the trip for a future date depending on customer requirements without any additional costs. If the waiver is made on the day of embarkation, then the obligation to refund any money from the carrier does not subsist.
  6. If the traveler wants to change the boarding race, it can be done only 48 hours before boarding.
  7. The carrier is not responsible for the passenger's luggage, both the way and the hand luggage.
  8. The carrier is not responsible in case of loss, theft or damage of goods and valuables such as (money, jewelry, art objects, cameras, video, computers, electronics....in the luggage compartment of the vehicle or in the passenger hand luggage. Deterioration of goods in case of traffic accidents in which is involved means of transport, is borne by the insurance company at which the carrier holds insurance policies.
  9. The carrier reserves the right to modify at any time the fares, stations or schedules of traffic without any notice, printing the booking or possession of the ticket implies the acceptance of these “Terms and Conditions” by the traveler.
  10. The carrier shall make every effort to transport the passenger and his luggage within a reasonable time. The Times indicated on the ticket, schedules and other documents are not guaranteed and are not part of the transport contract. The carrier may substitute other carriers or use other coaches than those provided, without notice. Schedules are subjecteve to change without notice.
  11. The carrier shall not be liable for errors or omissions in schedules  are not controlled by the carrier.
  12. The carrier assumes no liability for connected races and assumes no liability for delays in races and / or losses incurred by the passenger as a result of these delays. Arrival times depend on the waiting time in the borders and on the roads. Also the carrier does not assume any responsibility in the situation in which the races are diverted from the inscribed route in the schedules of traffic by the police authorities or for parking prolonged ordered by any competent institutions of the state.
  13. The carrier will not incur any damages related to the loss of flights, the loss of train flights or other road trips (the value of travel tickets and any other consequential damages due to the helplessness of the destination s.a.), if it complies with the legislation on vehicle replacement within
  14. The carrier may not be liable for delays of transport chart, in terms of events on the route (accidents, crossing with the ferry, building sites, diversion or restriction of traffic) or speed reduction average velocity of circulation, as the effect of the overcrowding of sections of the road.
  15. The carrier shall not be liable for any additional expenses caused by the lack of travel documents.
  16. The carrier and its agents assume no responsibility if a passenger does not comply with the Terms and Conditions.
  17. The carrier provides passengers with all bodily injuries resulting from the movement of the vehicle and from their presence in the vehicle. The insurance does not cover personal injuries or carried luggage, generated by the fault of the passenger.

The purchase of the ticket has contractual value and its owner implicitly accepts the contractual conditions contained in the”Terms and Conditions".

2. The object of the auto service transport contract

The company MDELIVERY GROUP LTD in quality by the Provider, through the services of auto transport, on the basis of the Customer's order and at the expense and risk of the Client, performs the activities of motor transport on the platform, according to the General Terms and Conditions stipulated in this document, on cars with a mass up to 3500 Kg . The client will keep in touch with the Provider throughout the contract and has the right to request information of any kind from it. The transport of the vehicle, starting from raising it until the shipment will be made by the Provider, in the legal conditions imposed by the Client and data provided by it.

On the basis of the contract, the Provider undertakes to provide the transport vehicle according to the conditions spelled out in the Terms and Conditions of transport and under the conditions of the law in force relating to the activity of the Provider and its delivery to the Addressee set by the Client or the person entitled, on the basis of the data provided by the Customer surcharge.

1.1. Rights and Obligations of the Client

  1. The confirmation of the  order  is the proof of the conclusion of the car transport contract between the carrier and the car owner, whose identity must be demonstrated upon request.
  2. The applications are not presented in the form approved by the company carrier, without specifications on date, time and route of transport for which they were issued, are not valid.
  3. Some rates have special conditions which may restrict or prohibit the modification of the order and may limit or eliminate the refund of the amounts of money representing the price of the services provided, in the case of cancellation or not carrying out the transport.
  4. The client is obliged to present the purchase sale documents, invoice or any act of ownership of the vehicle in accordance with the legal provisions of the European Union.
  5. The client is obliged to present a copy of the identity card of the sender, as well as the certificate of the car .
  6. If a personal tourism is carried out, the customer is obliged to present the documents certifying the payment of taxes from the country of origin of the vehicle.
  7. The customer has the right to request the transport of New, used or damaged vehicles.

1.1. Rights and Obligations of the Provider

    1. The Provider has the right to refuse the request of the customers who request the transportation of vehicles above the maximum allowed mass on the platform.
    1. The Provider does not assume responsibility for the transport of vehicles registered as stolen.
    1. The Provider assumes no responsibility and cannot be held responsible for the material damage to the vehicle before and after transporting.
    1. The provider cannot be held responsible for any aesthetic damage (scratching, bending) caused by road conditions or environment (for example: stones, branches, hail, etc.).
    1. The Provider has the obligation to transport the vehicle from the departure locations and specified destination  by the customer in the written request.
    1. The Provider has the obligation to perform the car transport service using approved platforms.
    1. The Provider reserves the right to invoice the additional expenses that may occur after changing the route at the request of the customer.

 

  1. The Object of the contract for the parcel transport service

The company MDELIVERY GROUP LTD ,in quality by the Supplier, by courier service, on the basis of the Customer order and at the expense and risk of the Client, performs activities of transportation people, transportation of  parcels, and car transport mean activities for transportation and postal services, according to the General Terms and Conditions stipulated in this document, on the corresponding objects its as size, weight, content and packaging, on the territory of Romania and on the specific territories from abroad. The client will keep in touch with the Provider throughout the contract and has the right to request information of any kind from it. The shipment will be carried out by the Supplier, under the legal conditions imposed by the customer and the data provided by him.

On the basis of the contract, the Supplier undertakes to supply the carriage of parcels size, weight, content, and packaging the corresponding stipulated in the Terms and Conditions of transport and under the conditions of the law in force on the activity of the Provider and their delivery to the Addressee set by the Client or the person entitled, on the basis of the data provided by the Customer surcharge .

Parcel: the  corresponding  size  of the parcel and weight limits established by this provided document- with the address of the Addressant on the package, on its cover or on the list belonging to it.

C. Preparation, modification, termination of the contract

C. 1. Drawing up the contract

The contract will be concluded between the Provider and the Client, when the Client will send through the web page www.mdelivery.md of the service Provider or through e-mail order written, with the acceptance of the conditions set forth in the Terms and Conditions on the content of the choice of at least 0.1 kg and not more than 2000 kg (the post parcel  maximum 40 kg/pieces) and the order will be available to the Provider.

According to point A. 2. the beneficiary is informed  and accept the fact that, by submitting the online order on the website of the service Provider, require expressly that the Provider to begin business of the courier, before the expiry of the deadline given to the Client to exercise the right of withdrawal/cessation.

Confirmation in writing sent as a response to the Order of the provider means the beginning of the performance of the service contract.

The parties may proceed differently from the terms specified in this document, in the case of the contract of services by mutual agreement and if the legislation does not prohibit this.

In the event that the Terms and Conditions shall lay down the format in writing as the form of the contract, the service contract will be drawn up at the same time with the signing and  written form of the contract  by each contracting party. Both sides have the obligation to be informed  that the Terms and Conditions shall be considered a written agreement, which is registered by the Provider in a way that can identify the individual and which, after completion, can be accessed in the records of the Provider.

None of the parties to the contract cannot do otherwise that impose the rules set out in the Terms and Conditions, in the situation in which this would put in danger the life, health, physical integrity, i.e. the right of the Addressee to retrieve the parcel in safety.

The contract concluded between the Customer and the Provider has a limited period of validity, maximum until the service ordered by the Customer has been paid. In the case in which the tax payment is made in advance of shipment, then the contractual relationship between the parties will remain valid until the takeover on the basis of the supporting document of the parcel by the indicated Addressee , or by another person with the right to take charge or take back, according to the General Terms and Conditions.

C. 1.1. Rights and Obligations of the Client

  1. The client undertakes to send in writing the request/command for the accomplishment of the contract through the web page of the service Provider, or through e-mail thereof, stating all the necessary data or an indication thereof, with the condition that the Client has to answer for all the responsibilities arising from this, if you will provide the following data different from how are in reality:
    • Customer data (name/ the  name, address, phone number, e-mail address),
    • Addressant data (name/ the name, address, phone number, e-mail address),
    • billing data (name/the name, address, phone number, e-mail address, in case of companies ),
    • detailed information about the parcel, package size, exact weight, volumetric weight, invoice weight, package content, quantity, place of origin and measure,
    • contact person's name and phone number,
    • shipping fee (transport costs, insurance, other expenses)
    • the payment method chosen.

The client has the obligation to take note of the fact that the Supplier does not accept orders by channel report or the staff at the customer service of the Supplier, i.e. by telephone, but all data requested by the Provider, must be sent in electronic format. After placing the demand/order, after the confirmation of the Provider, the Client is obliged to print the transport document and other accompanying documents possibly sent in electronic format by the Provider, and to complement all this on his own responsibility and transmit the documents to the place to pick up the package. The commencement of the service contract between the two parties is proven by the dating service Provider, an indication of the exact date of collection and signature of the courier who is tasked with picking up the parcel.

The customer is obliged to acknowledge the fact that, by the completion of the order on the web page of the service Provider, and declare on own responsibility that in the package there is no illegal content or dangerous, in accordance with the provisions of International transport, and assumes no legal liability total content of the package and the liability of the material in case of suffering financial loss made to the service Provider.

  1. The Provider undertakes to collect the parcel / package – unless the contracting parties have otherwise agreed-if the Provider has packed it properly to the type, nature and quantity, content and its contents cannot be accessed without damaging the packaging or seal. The recommendations made by the Provider regarding the packaging of the parcels can be reviewed in this document. These recommendations are only suggestions, but the Customer acknowledges that packaging the shipment in a corresponding manner  to the type and according to paragraph E. 1.2 falls under his liability.
  2. The client is obliged to pay the fee related to the services provision  . The Client may declare a person other than the person to who will bear the costs (i.e. the billing address different from the Customer), as well as its data (name /the name, home /headquarters, telephone number, email address). The Client undertakes the notes in  the fact that, if the one who will bear the expenses related to the fee for services will delay payment more than 5 days, the Provider has the right to request the Customer the payment of the fee by sending a copies of the invoice to it. The client takes informed and agrees to pay the tax and has the same obligations as the person who bears the expenses. In the absence of full or partial payment of the service fee, the client may be required the amount owed in full.

The Customer is obliged to specify in the order the method of payment of the transport service fee taking into account the point F. 2 (advance payment or cash on delivery and indication of the payment method). The service fee will be paid-unless otherwise specified in the Terms and Conditions or by the parties-within a maximum of eight working days after the first invoice for the service fee issued after the delivery of the package. The payment period may be extended, provided that there is a written form of this request.

  1. The Client assumes the obligation to take knowledge and communicate the characteristics of the package to the provider. The Provider checks the packages taken, to see if the weight and size correspond to those specified by the Customer.
  2. The client gives his consent that, in the case if the number of orders that have not yet been fully paid by the applicant and/or have not been sent by the Provider, reach or exceed 20 pieces, or if the value of orders, regardless of the number of packages, reaches or exceeds the gross amount 9000 lei, the Provider has the right to refuse the confirmation and fulfillment of orders that exceed this limit.
  3. The client – in cases in which it was indicated only one home  phone number for the day to pick up the package – is obliged, in the day to pick up the package, to stay in the place where it is found the fixed telephone, with the condition that, if he can't be contacted and there is no one at the address of the landline telephone given by the Client, then the Provider is not obliged to carry out service in case of order confirmation or submission again of it. In case of termination of the contract, the client is obliged to pay the Provider an indicative fee.
  4. The Clients are required to take notice and to accept the fact that the Provider strictly follows the provisions of the Client in terms of the layout on the parcel and, in the case of using the transport service of shipment with cash on delivery, on the  payment of the amount collected and then has to be transmitted, the amount can be refunded exclusively to the Client. The Provider has no control and will not control the legal relations (civil or criminal) among its clients, who benefits from its services, the responsibility of the service Provider on the issues of settlement between the Clients and third parties is being excluded.
  5. The Client – given that you do not personally link with the Provider – they can exercise their rights according to the General Terms and Conditions of the Transport and has the right to instruct the contact person who will be called separately, with the condition that it is in full risk and responsibility for material and legal of the Customer, as each legal statement and every act of the person of contact will be considered as the exercise of the law by the Client, but the Provider, during the legal relationship, is not obliged to control in any way the nature of the relationship between the Client and the contact person and the right procedure of the contact person, respectively his / her person.
  6. If the Consumer wishes to exercise his right of withdrawal/cancellation according to point D. 2., it is obliged to transmit to the desire to withdraw/cancellation by the  post to the following address: 71-75 Shelton Street Covent Garden, London WC2H 9JQ or e-mail: info@mdelivery.md by sending of the modelof the  letter in the annex number 7, or may complete the statement of withdrawal/waiver on the web page www.mdelivery.md. In the case if the Consumer  deposit his statement by e-mail or through the web page, the Provider will confirm to the Customer immediately following receipt of the withdrawal/dropping on a durable medium (for example by an  e-mail). The above statement may be submitted only by the Customer who considers himself a consumer. The consumer has the obligation to get acquainted  that, given that he has asked for the commencement of the fulfillment of the transport service before expiry of the period of the right of withdrawal/waiver, so after the fulfillment in full of the transport service, the Consumer will not be able to exercise the right of waiver regardless of whether he had knowledge of fruition or not.

C. 1.2. Rights and Obligations of the Provider

  1. The Provider is obliged to provide the Customer the necessary forms – shipping orders specially designed, confirmations of order and other special forms (for example: the consignment note, invoice, order of customs clearance, import-export, order of high commodity import, ”statement on dangerousness”, the statement of double usage , form CITES) to request services free of charge. The Provider declares that this obligation, according to this point, refers solely to the obligation to send the forms blank Customer, does not include the verification of form and the content of the completed forms and handed over directly to its partners, and those sent back to the Provider. The Provider is only obliged to send the completed forms to its partners.
  2. The Provider undertakes that, in case of request of price offers, to send those interested an offer to cover  the Terms and Conditions of Transport with the condition that, in case someone asks for an offer by phone, the Provider will fulfill the request only if the other party gives his consentto be contacted by e-mail. The Provider does not assume any responsibility if the caller will provide an e-mail address to which no offer is expected.
  3. The written order for the request for services and sent by the Client electronically, will be confirmed by the Provider by e-mail, to which will be attached electronically the transport documents after will be  printed.
  4. The Provider manages, organizes and transmits to the partner chosen by the Customer orders arrived electronically and the data entered in the order form.
  5. In order to perform the transportation service ordered by the Customer, the Provider will get and will conclude transport contracts with its  partners  or with another payment service provider, necessary for the transmission of the parcel and will perform other tasks related to the transmission of the parcel. The Supplier will conclude contracts of carriage and other contracts with third parties and with its partners in his own name, but for the benefit of, at the risk and expense of the Customer.
  6. In choosing of the courier or other carriers, in establishing the route and during the fulfillment of its other obligations, the Provider shall proceed economically, taking into account the safety of the package. In some cases, the economic way  and safety, the transmission of the concrete goods can become contrary, so the achievement of one of the requirements will be made only by affecting the other. For this reason, the Provider will have to take measures, with which help  he will choose the solution that, according to these two criteria,will make the best service to the customer's interest.
  7. The Provider is obliged to follow the client's instructions. If it receives an instruction that which could endanger  the economical and safe delivery of the package, it is obliged to draw the customer's attention to this fact. If the Customer repeats the instruction in writing, the Provider is obliged to carry it out at his own expense and at his risk.
  8. The Provider will inform the Customer in full on delivery of the parcels on the basis of the order – even while completing the carriage of the parcel, at the express request of the Client, by presenting the identification numbers of orders and / or number of the letter transport. The duration of the legal relationship, the Supplier, will keep you constantly in contact with the Client who ordered the delivery of the shipment, respectively, with the contact person designated by it and with your partner in the cause, will also ensure the flow of information, the possibility of submission complaints, objections or other observations and statements between the Client and the partner.

Those who, under this contract, are regarded as clients, they can inform directly on the web page of the partner Provider, who performs the sending of the shipment or from the platform Provider https://www.mdelivery.md/

  1. In order to make the customer relationship more efficient, the Provider offers customer services at the London address, on weekdays between 9: 00 and 21: 00. In the framework of the transport service for customers, The Provider's employees,  can give information based on the identification numbers of the orders/the number of the consignment note. The Provider does not record phone calls, so information by telephone or other verbal declarations can not be found, a fact which must be considered by the clients in the relationship with the Provider.

Contact details of the Customer Transportation Service:

+44 74 89 9999 89

+373 79 999 388,

info@mdelivery.md

  1. The Provider has the right to issue the Customer invoice that includes all expenses incurred (for example: the fine, additional fee, other expenses, compensation exercised by third persons to or by the Provider), the duration of validity of the transport service is ordered, and which represent a proof of non-compliance with the law, or of any of the provisions of the General Terms and Conditions, made by clients, and which are in the responsibility of the Provider. Clients are required to get acquainted with the fact that the Provider is not entitled to control the lawfulness and justification for the expenses, fines, damages, etc., applied to the Customer due to the behaviour or its statements and other activities carried out in relation to this legal relationship, is not obliged to initiate any sort of procedure for challenging or verifying the legality of it.

C. 2. Amendments to the contract

The Provider has the right to modify this contract only in the following cases:

C. 2.1. Changes to the contract made by the Provider before the shipment of the parcel:

The Provider of the package – in the framework of the provisions specified later – may require an additional service for a fee, and at the same time with the payment of any expenses – and in particular, can modify, to quit, or to ask back the package before it is submitted.

C. 2.2. Changes to the contract made by the Provider after the shipment:

The Provider may change and after the transmission order of the data on the address – surcharge and also the payment of the expenses that occur – change that will be taken into account by the Provider before the start of the dispatch, with proper application of the rules relating to the provisions of the subsequent.

If the change of address entails delivery to a new address or return, additional transport fees will be paid.

D. Refusal, termination, impossibility to provide the Transport Service D. 1. Refusal to conclude and fulfill the contract

The Provider is obliged to refuse the conclusion or fulfillment of the service contract, in the following situations specified below:

  • the fulfillment of the contract brings by itself violation of the law or international agreements;
  • the content of the transported package causes harm or clearly endangers life, health, body integrity or the environment;
  • the package does not comply with the provisions regarding the communicable parcels under special conditions;
  • parcels packaging does not comply with the provisions of this document.

In case of refusal of fulfillment as above, or return of the package, the additional expenses are charged to the Customer and also to the Provider.

The Provider has the right to refuse the conclusion of the contract if:

  • The road conditions required for the fulfillment of the transport service – except for reasons related to its activities – are not available, or the fulfillment of the transport service is suspended or limited in accordance with the legislation,
  • The Provider has the right to refuse the conclusion of the contract if the client and/or the Provider and/or the Addressee has expired debts, partially or totally unpaid towards the Provider. The Provider has the right to refuse the conclusion of the contract even if the mentioned persons  above and has paid the amount of the capital due, but still have not paid the additional costs to the Provider.

If the Customer and / or the Provider wants to prove that the assumption is unfounded, the possibility for this will be offered immediately and on the spot. If, after research, the assumption has been proven to be unfounded, the Provider has the obligation to re-pack the package without any charge. In this case the Provider will not be able to invoke the deficiency of the packaging.

D. 2. Termination of the contract

Termination of the service contract is performed under the following conditions:

  • The Provider fulfills the service to which he is engaged by the contract and the Customer and / or the person who bears the expenses will pay the full value of the provided services ;
  • the package cannot be shipped and the parties no longer have debts to each other;
  • by joint agreement of the parties;
  • by exercising the Consumer's right to withdraw/give up: the Consumer has the right to withdraw without the motivation of a contract which has been concluded according to the order sent by the Provider and which is governed by the Terms and Conditions, within 14 days of its conclusion. If the Provider, according to the consumer's consent in Point C. 1. has already started performing the contract concluded between the Consumer and the Provider, respectively the provision of the services, then the Client will have the right to waive the contract within a period of 14 days. The term of withdrawal / waiver expires in 14 days after the conclusion of the contract.
  • The Supplier shall be removed from the Trade Register Office.

D. 3. Packages that cannot be dispatched

If, for independent reasons by the Provider, the package cannot be sent to the Addressee (or to other persons with the right to take over).

For all shipments in which the Provider has taken all the measures of delivery, but had failed to deliver, the expedition will be returned automatically (where is available). Transport and other additional fees representative return costs will be invoiced to the Provider. For all the  shipments, the Provider will be contacted and the shipment will be processed in the indicated manner  by him. The Provider will pay the transport costs, as well as an additional fee for the processing of each such non-transferable shipment. In the case in which the Client and/or Provider will not pay expenses for returning the package, or if the return, for reasons independent of the Provider of postal services, it is not possible, the parcel will be considered non-refundable.

D. 4. Non-refundable package

The Provider undertakes to keep the package non-refundable. If the Provider does not receive any instruction from the Customer or the Recipient on the delivery of your shipment within 9 months from the date of submission of the postal shipment, the content of the package respectively enter into the property of the Provider, at the discretion of its to destroy or sell the content, without any responsibility towards the Client. After opening, if the package contains the goods with commercial value, the Provider can capitalize it, and in other situations will destroy the contents of the package. The opening, valorization and destruction of the postal package takes place in front of a commission consisting of two person and according of this committee may be the employees, members, delegates of the Provider or his collaborators. The minutes will be kept for one year after the delivery of the package. The Provider will use the amount drawn from the recovery to reduce the expenditure from maintaining the packages non-returnable or will be available to be used for this purpose.

E. General rules for the use of services

E. 1. Liability Of The Provider

E. 1.1. The Provider accepts the carrying out of the shipment only if the package is received with the appropriate package and label from the Supplier. If the packages are not packed in an appropriate manner, their collection is carried out only on the responsibility of the Supplier customer. The Provider undertakes to answer for the correctness of the data written on the transport document, and the correct packaging and labelling of parcels. If the packaging is improperly made by the Provider, the Supplier will not be responsible for any damage to the package during transport.  The Provider's responsibility – whether the same person is with the Customer or not – to ensure that the contents of the package comply with the laws and General Terms and Conditions of the Transport.

The contents of the package may not be an object or material whose transport is prohibited by law or under the Terms and Conditions.

Checking the content of the package is not the obligation of the Provider, in case it contains materials excluded from transport or if it can be transported in special conditions. However, in the case in which, at any step of performing the transport service, it is found that certain items or the entire contents of the shipment is excluded from transport or the necessary conditions  for the transport are not completely satisfied, I will send you the parcel Recipient. The Client and the Provider are responsible collectively for damage caused by the package of life, health and physical integrity of persons, also, on other objects, the equipment of the Provider and other parcels; they are forced to bear their own damages and to pay the additional expenses of the service Provider (for example returns, repackaging expenses derived from the compensation of damages, etc.), if they have appeared as a result of non-observance by the Client and/or the Provider of the legal provisions and the General Terms and Conditions.

E. 1.2. Packaging, closing, addresses

It is the responsibility of the Supplier – regardless if it is the same person with the Client or not – to ensure that the address is indicated in the suitable manner  for transport and packaging which will protect him, will confer safety appropriate to the nature of the content.

The packaging  of the parcels will be made in such a manner that the content inside will be  protected, according to the characteristics, nature, shape, weight of the content. For sheathing will choose clean packaging , light-colored, which will not prevent  the legibility of the address and on the surface which can stick lightweight and durable address and other signs.

It does not require the packaging of the objects, that are not packaged according to the practice applied in the trade.

Closing packages will have to ensure that content cannot be accessed without obvious damage to the shell.

The indication of the address on the package will be made in  clean way , clear and legible manner. The Provider has the right to refuse packages on which the address has been modified by cutting/erasing, correcting, writing or in any different kind. The Addressant's name will be placed entirely on the package. More than one name may be indicated for the Addressant.

The address will be made in such  way , that the address of the Provider and of the Addressant is visibly separated. The data relating to the address shall be indicated with the Latin letters, Arabic numerals (in the case of sectors, streets, numbers, blocks, floors, flats, according to the case, with roman numbers), legibly, on the package, on the wrapper or on the document which indicates the address of the trapped well of the package – with ink, typed , with the pen or printed respectively on the list of addresses attached to the parcel on the accompanying documents. You can also apply a suspended, glued or sewn address document, which will be fixed on the package so that it does not fall during the management.

The Provider has the obligation to specify the following data per package:

  •   name of Addressant (s), or the name;
  • place of destination of the package-name of the locality;
  • location of address-street, name of the public space, number (if not, cadastral number), scale;
  • nearest address-floor, indicating the apartment;
  • Postal Code;
  • in case of parcels sent abroad,shall be indicated the country and the telephone number of the addressee from abroad .

In case when the parcel will be specify multiple target groups, the Provider will take into account that and returns address of the first Addressee is indicated, and if the one indicates a post office, the Provider will take into account the other address.

F. Establishment and payment of fees for services

F. 1. Fixing of duties

For the use of the services presented in this document, the Customer – in this case -will pay a fee based on an invoice issued by the Provider. Customers acknowledge that in case the billing data is missing on the order, the Provider will consider the Customer data as billing data.

Invoices issued by the supplier contain gross amounts, according to the legislation on Taxation and payment of VAT. The parties have the obligation to acknowledge and accept that, with the delivery of the order, the Consumer expressly requests the start of the transport service. In case of termination, the person who bears the expenses or the consumer is obliged to pay to the Provider,  the amount related to the services performed until the conclusion of the contract. According to them, if the Customer, the Consumer or the Provider withdraws from the contract concluded on the basis of the order at a time when the Provider is already on the way, then the Customer or the Provider, in addition to the general obligations, is obliged to pay a quarter of the fee for the shipment of that package all other expenses are arising from the start of the services provided by the Provider. Also, the service Provider undertakes that, in the case of full payment in advance, you will repay, within 10 business days of becoming aware of the withdrawal or cancellation of the transport service by the Consumer, the party who made the payment, in the same way as the payment of the consideration, the gainst the service of transport, which exceeds the value of the services performed by the Provider, i.e. in the case of resignation by the Consumer, the total amount against of  the transport service . If the Consumer requests the right of waiver after the beginning of the fulfillment, the amount to be paid by the consumer will be calculated according to the full amount of the counter-service transportation, plus tax. At the same time, Customers are forced to take note of the fact that, in case the Customer or the Supplier – for whatever reason – has filled out shipping documents by hand and because of this, for the delivery of the shipment, the  Provider service has collected directly charge from any of the Clients and has not surrendered it entirely to the customer who has repaid to the partner in full for the customer who has paid to the partner, the Provider has the right to keep 50% of the fee paid in advance, respectively to issue invoice for 50% of tax services to the Client or the person that supports your expenses, no matter if because of the completion of the transport document with the hand, the Provider can not perform the tasks or can perform only partially. The Customer is obliged to acknowledge the fact that, in the case in which the data on the package indicated by the command differs from the data received as a result of performing measurements by the Provider, and in the following the difference in weight or size results of the package obligation the payment of an additional fee, then the Provider has the right to issue the invoice. The Client is committed to the payment of this fee within 8 days from the receipt of the invoice issued by him. The service fee is set by the Provider. The Provider has the right to request the fees related to the services and other amounts related to the package within one year after the delivery of the package. In the case in which the Client or person appointed, who bear the expenses, late fee payment due the Provider, through non-compliance with the specified deadline  on the invoice issued by the Provider, then the Provider has the right, besides the tax due, and late fees for each day of delay, to the extent established by the law. Also, Clients acknowledge the fact that, in the case in which the Provider will start the face of the one obliged to pay the tax any procedure for the recovery of debts expired and other amounts, then the Provider has the right to ask the liable person and all the expenses related to starting procedures.

F. 2. Payment methods

The payment of taxes on Transport Services can be made in the following ways:

Cash on delivery: the Customer will indicate to the Provider if he will collect from the addressee the value of the services. The Customer is obliged to acknowledge the fact that, if in order to indicate the wrong bank account to transfer the money received through the procedure of reimbursement, then the Provider is liable only in respect of the transfer of the money in the indicated bank account , but does not have the obligation nor the right to check if your bank account is an existing account and to whom it belongs, respectively does not assume any responsibility if the transfer in the account given has failed. If the transferred amount to the wrong account will be returned to the Provider, he is obliged to keep the amount according to the rules of responsible keeping.

Also, Clients are required to acknowledge the fact that the Provider is exempt from any responsibility and obligation of indemnification if the gained amount  by the procedure of cash which has been transferred in the bank account indicated by the Customer, will not be able to be accessed by the one who dispose of the account, other reasons that affect your account.

Bank Transfer: if paying by bank transfer, the Customer will receive the invoice issued by the Provider, along with confirmation of the order by e-mail after submitting the order. (Posting by mail is possible only if, instead of sending by electronic means, the customer has chosen sending by mail). We'll show the bank details on the bill in the upper left corner. If you pay through its banking interface, the Customer can justify the payment by sending the confirmation on the transfer. Clients acknowledge that, only after the receipt of the document which confirms the payment, the Supplier will send the shipping documents to which it committed and only then will come the courier at the address indicated by the Customer.

G. Services

The Provider performs the transport and delivery after confirmation of the take-over registered on its web page.

G. 1. Offered Services

Courier about intermediation services : Courier Services intermediation:

Intermediation services, postal express: in their framework, the partner Provider pick up the package from the service Provider, after that you go to the point of processing where they will perform the keeping of the shipment, storage and its processing. After picking up the package, it will be sent by the Supplier's partner.

Are considered the following additional special services :

  • the administration of the package so that it can be traced
  • insurance service
  • service-cash on delivery
  • shipment with time guarantee (express)

The package fee will be paid according to the provisions of Chapter 6.

G. 2. Picking up of the  packages

The collection of the parcels is made within the defined interval,  after the written request, at the Working point of the Provider or at his address. The Provider informs the Client about the approximate time of the shipment collection by his partner at the work point.

Picking up of the  packages is performed in the basis of the agreement between the Client and the Provider, by the courier hired by the partner brokered by the Provider.

The Client is not obliged to be presented at the pickup address, if the person of the client differs from that of the Provider. In order to collect the package it is necessary for the Provider to have on him, printed, the documents sent to the Client. The Customer is obliged to acknowledge the fact that it is the obligation of the Provider or his partner to check the relationship between Client and Provider and they don't check this, but only require the submission of printed documents and the presentation of the identity document of the Provider, i.e. ask the data of presented person  at the address of the Provider. The Provider and his partner will request – in case of reasonable suspicion-the Provider will justify on the spot if the package does not contain prohibited or illegal objects. In the case in which the Provider is opposed to this request, the courier has the right to refuse delivery, in which case it will apply the rules stipulated in the Terms and Conditions relating to refusal to pick up the package.

The conclusion of the contract of services, i.e. the lifting of the package by the partner brokered by the Provider is warranted by the act of the Provider or of the partner, on which appears the signature of the person who tooks the parcel, the date and time of collection, i.e. the data Provider and/orpartner's  data .

If, after verification, the courier believes that the package represents a threat to the safety of his personal, or that it is inappropriate transport equipment transport at your disposal, you can refuse delivery, as stipulated in the Terms and Conditions.

G. 3. Weight and size limits

The weight and size limits of the packages that can be transported with the supplier's partners, taking into account their transport equipment, are the following:

    • in the case of transport by car can be 40 kg.
    • maximum circumference accepted in the case of transport by vehicle is 300 cm

H. Delivery of packages

H. 1. General delivery rules

The Provider's partner will send the package to the indicated address  by the Provider, on the package or on the accompanying document, unless the parties or Addressant of the package have otherwise.

In the event that delivery is prevented, the partner of the Provider, or the Provider, based on the information received from the partner, will notify the Provider by  phone or electronically. According to the provisions of the provider-in addition to the payment of the total fee to the Provider-the package will be returned by The Courier.

Addressing improper or  unidentifiable  (I mean the exact location of the shipment Recipient cannot be established) will not relieve the service Provider of an attempt to fulfill its obligations undertaken through the contract for the provision of services, but in the case of impossibility of dispatch due to the address improper or unidentifiable, the Provider is exempt from the obligation of respectively compensation,

Along with this, has the right to issue an invoice for the entire fee of the transport service provided by the Client or the one who bear the costs.

H. 2. Place of dispatch

H. 2.1. Home delivery

The Supplier's partner in the country will send all parcels at home.

H. 2.2. Indirect dispatch

The  Provider's patner will send you the package, in place of the individual Recipient , in defined cases  by law, the organization  which works to address, or to the person entitled to retrieve the packages for it – at the place provided by the service Provider indirectly.

It's Impossible to send by indirect way:

  • incorrectly recorded package
  • package with special delivery services to the Addressee
  • cash on delivery
  • all the  parcels whose indirect shipment is excluded from the agreement of the parties or by law;
  • parcel, for which the Addressee refuses indirect delivery of the Supplier

The Supplier's partner shall notify to the Addressee by notification of the arrival of parcels that cannot be delivered directly.

The indirect Provider is obliged (for employees) to manage separately the parcels that arrive for themselves.

H. 3. Delivery of the package to the entitled person  to take it  over

The entitled person to take over is considered the Addressee, the proxy, the one who takes over the indirect parcel instead of the person.

The Supplier's partner has the right to send any package to the person taking over. With the surrender to the person with the right to take over, the Provider fulfills his service contract.

It has the right to pick-up of parcels addressed to legal persons, the organizations of business without legal personality and other organisations (hereinafter: the organization) person being in position of leadership. The Provider and their partner consider a parcel addressed to an organization, if the address of the parcel for the organization, along with  the name of the organization, has been specified and the individual, or on the package appears the person's name and physical address of the organization – without its name.

The person who has the right to take over, besides the Addressant, is responsible for the delivery of the package to the Addressant, according to the general regulations of the civil law.

H. 3.1. CONFIRMATION  OF RECEIPT

The person who takes the package is obliged to confirm the delivery of the package by his signature, after recording the date and time of dispatch on the shipping document.

If taking the parcel intended for the natural person is not recognized by the Addressee, the one who takes it is obliged to indicate the relationship between the Addressee .

In case of refusal of the signature, the Provider or resend the package to the Provider through the partner-with the presentation of the reason.

The registered parcel  and addressed to the Recipient who doesn't know how to write, do not know the Latin letters, is blind, or for other reasons related to the change in physical state, must be shipped in the presence of a witness staff who knows how to write. The Witness – by indicating this quality - will sign with his own name upon delivery of the package on the shipping document. The Witness and the Addressee are obliged to justify their identity to the Provider.

The package arrived for the minor or the person under care for incapacity to act in place of the addressee will be sent by the Provider to the legal representative or the caregiver. The legal representative or caretaker they justify this quality by the resolution authority, the attestation issued by the authorities or by the certificate issued by the authorities.

In the case of death of the Recipient-the physical person, dissolution of the legal entity, respectively of the commercial company without legal personality or other organizations, the Provider, through the partner, or will return immediately to the Provider the package delivered to these persons or organizations.

H. 3.2. Retrieve the  returned package, return

Through its partner, the Provider is obliged to take back the parcel sent to the wrong, and  its content, even in the opened state , with the indication of the wrong shipment and to refund the collected tax  upon the delivery of the wrong and to ensure, after closing the package, respectively to mention  the wrong dispatch, its delivery according to the rules.

The Provider, through his partner, does not take back the package with cash on delivery according to the rules, if he has already sent the document on the reimbursement settlement.

If, during the shipment, the Addressee or the trustee will declare in written, that do not accept the parcel, then the parcel will be returned to the Provider through a partner service Provider, without taking into account the term of the pick-up and with an indication  of the case.

If these persons refuse to make the declaration in writing, the Supplier's partner shall note this fact on the shipping document and on the package.

In case the package cannot be sent for reasons beyond the competence of the Provider and to the partner or Provider, through its partner – with an indication of the case – will return the package to the Provider.

I. Information, complaints

I. 1. Information

The Provider undertakes to inform its clients about all essential changes in the Terms and Conditions of service provision.

Will send to those interested by e-mail, will publish on the web page:

  • Terms and Conditions;
  • applied fees ;
  • telephone number for permanent contact, other contact details;
  • any other information of public interest.

I. 2. User complaints, complaints

According to the related legislation, the Provider is obliged to provide clients with the possibility of submitting free complaints related to services (further complaint).

Customers can submit their complaints as follows:

  • by fax;
  • by phone;
  • in writing;
  • in other appropriate ways (e.g. e-mail, Telegram).

It is considered a complaint referral in which the user claims that services rendered by the Provider are inappropriate in part or in whole to the legal provisions, the respective General Terms and Conditions. The indication of partial loss or damage to the postal package, the referral and validation of the compensation claim is kept in the records of complaints by the Provider.

Claims on parcels, arising in the course of fulfilling the services provided by the Provider, can be done within six months with forfeiture of rights, and is calculated from the date of submission of the postal shipment.

The Provider is obliged to verify the complaints in a free, transparent and non-discriminatory procedure.

In case of verbal observation, the Provider shall act on the spot, as far as possible to solve the damage, respectively provide the necessary information. The Provider will review the complaint and, in the shortest time of the complaint, but no later than within 3 months from the date of its introduction, will settle the complaint. The Applicant persons must submit / send all the documents that substantiate their claims in order to perform correct analyses and complete (copy of the carriage letter , report of finding drawn up in front of  the Courier on delivery, proving invoices,packaging / damaged product for expertise). Complaints about packaging damage, missing packages or different weight, are made on delivery and not after it. In the case of complaints, the Provider shall confirm to the complainant receipt of the complaint by telephone, by email if the plaintiff  post the address to email and request this by completing the confirmation of receipt in the case of written complaint  and sent in the envelope and respond in writing to the applicant by mail, fax, or response on address depending on how you received the complaint and the complainant's request. For complaints made verbally and by phone, the filing date is the day of submission, and in the case of complaints submitted in writing, by letter and in other ways, is considered the day of their arrival. In case of informing the foreign Provider sent late, the national Provider for fulfilling those in the service contract is not responsible, if he did everything to provide the data, information from the Provider of the contractual partner. The Provider keeps records of all filed complaints . If the one who request the services do not accept the response received to the complaint, or if the Provider does not respond at the time of the complaint, who filed the complaint has the right to address to  the National Authority for Consumer Protection within 30 days of the communication of the response or in the case of the lack of a response.

J. RESPONSIBILITY FOR FULFILLING THE SERVICES

The PROVIDER is not responsible for the damage, the lack of content, loss and destruction of the shipment of products during transportation, but is obliged to request the partner transmission repair the caused  damagr to the CLIENT, in accordance with the Terms and Conditions of Transport of the courier company who has provided the transport service .

The Provider is not liable for the damages incurred in the provision of the services, if these occurred for reasons that cannot be removed outside the scope of operation of the Provider:

  • force major: wars, sabotage, riots, bombings or other cases of emergency, natural disasters, fires, strikes, bomb threat, or in case of taking of measures by the responsible bodies  under the law for the national defense;
  • if the package is not packed properly or inside;
  • in case the package was obtained by confiscation by Hungarian or foreign authorities or after the failed shipment caused by the procedures of Hungarian or foreign authorities;
  • for damages caused by violation of the law or by committing a crime by third parties outside the Provider;
  • The Client (the Client, the Provider, the Addressee) caused damage by breaking the law or committing a crime;
  • if the damage was caused by the internal characteristic of the package, the deficiency of the packaging which could not be noticed from outside or the improper address;
  • The Client has not printed the forms sent to it by the Provider, not forwarded them to the Provider, or the Customer/Provider has completed the forms in a manner so the partner service Provider could not fulfill the delivery according to the conditions arranged in the order, or fulfilled them with delay,
  • the fault of the Client and/or Provider, the form sent by the Provider,are  not at the Provider at the time to pick up the package and, for this reason, the Provider is forced to complete by hand, on site, the consignment note, and in the result the data submitted in the order is different or the Provider has not fulfilled the delivery according to the terms submitted in the order, or fulfilled them with delay;
  • The Customer or the Provider have not previously stated about the packages that require special handling (for example  fragile); respectivly
  • the shipment was received without any objections by the Addressee, except for claims concerning the loss, theft, damage or total or partial content of the postal item
  • for indirect damages and unrealised gains.

The demonstration of the above damages is the responsibility of the following persons:

  • The Provider: about the deficiency of the pack and inappropriate addressing , respectively about as the damage was caused for reasons outside of its sphere of operation, or besides fulfill  according to the contract, was caused by another person than the one who suffered the damage;
  • The Client and the Provider, respectively the Addressee: when the damage is not caused by deficiency of the packaging or addressing improper, respectively, when the damage can't be reduced to the content, the nature of the interior of the package, also these persons are obliged to justify the value of the contents of the pack and measure of the damage.

Can be restored to the contents, the inner nature of the package, also these persons are obliged to justify the value of the packaging content and the extent of the damage.

In case of indirect shipments, the responsibility of the Provider is transferred with the delivery of the package to the person who took the package, and he is responsible to the Addressant according to the general regulations of Civil Law.

Besides the above mentioned, the Client has the right to validate the request of the warranty or the warranty of the equipment according to the rules of the Civil Code in the case of fulfilling the poor,  to the Provider, but for the same deficiency can not be validated at once, in parallel.

In case of request of the equipment guarantee, may be required repair or change , unless the chosen request  is impossible or creates additional costs to the Provider in relation to the fulfillment of other requests. In case you haven't requested until now repair or change, respectively, could not request this, then the Client will be able to claim the reduction transport service proportionally or will be able to fix the defect at the expense of the Provider, or may request a repair by someone else – or in the last case – perhaps to withdraw from the contract.

The Customer may validate the damage suffered under Paragraph K. 1.2.

J. 1. Compensation

J. 1.1. General compensation rules

Customer's right to file a complaint against the Provider decades if within 1 year from the date of delivery of the shipment or from the date on which he should have delivered the shipment, or the date on which ended the transport service, not-filed action in court. In case the complaint refers to additional services, Customer's right to file a complaint against the Provider decades if within 1 year from the date on which the Customer would have had to give account of loss, damage or delay was not filed legal action.

For solving the claim of compensation of the Customer in the event of the destruction or loss of package, damage to package, or lack of content, the claim to compensation shall be submitted in writing.

The Customer may notify in writing, within fifteen days from accepting the shipment, the claim for compensation, with the title of shipping delayed the parcel.

For  judgment and satisfaction of the claim for compensation to the Client in the event of the destruction or loss of package, damage to package, or lack of content, the claim to compensation shall be submitted in writing or they will prepare a report to the Provider.

If the Provider does not have the possibility to take back the parcels sent wrong and to send them according to the rules, the package will be considered lost. If the Provider declared a lower value than the real one, the compensation is at the level of the declared value.

The Provider is entitled to compensation except for the situation in which the Addressant took over the damaged package.

The Provider may request the justification of the damage measure if the claim to compensation is related to the damage to the package or the lack of its content.

J. 1.2. How to announce the claim for compensation

If the  Provider has determined the destruction or loss of the package, within 30 days, after the analysis, will inform the customer in writing about it.

If the Client wishes to exercise the right to compensation, you will be able to ask this to the Provider no later than 1 year from the date of delivery of the shipment.

 The Claim to compensation related to damage of the package, lack of partial or total content can be announced in writing.

If the Provider, at any stage of handling  the package, will notice the deterioration or lack of content, will draw up a report related to this fact and its measure. The damaged package or the lack of content will be sent along with the minutes.

In such cases, the Addressee or its proxy – in some situations the Provider will retrieve with an indication of the claim to compensation in the minutes (possibly with the statement on those contained in the report), which will be signed as a justification.

If damage or lack of package content is not recognized, this will be communicated in writing to the Provider, within 3 working days.

J. 1.3. Taking the decision on the claim for compensation, payment

In the case of damage or loss of the parcel, or total lack or partial of its content, the claim to compensation filed on the basis of the report will be evaluated by the Provider, who will inform the client in writing of the outcome within 3 months.

The Provider shall take measures within 8 calendar days - from the assessment-related to the payment of compensation, if the claim is considered to be justified.

In case of total or partial rejection of the claim, the Provider shall inform the Customer in writing of the reasons for that decision.

J. 1.4. Amount of compensation

In case of damage, lack, loss, destruction of the contents of the package, the Provider is obliged to pay compensation as follows:

  1. a) in case of loss, theft or total destruction:
  2. with the full declared value, for a postal shipment subject to a reference service with declared value;
  3. with the entire declared value, for a postal shipment subject to a cash on delivery service, until delivery to the Addressee;
  4. with the entire value of the reimbursement, for a postal shipment subject matter of a cash on delivery service, after its delivery to the Recipient, when the Provider of postal services has omitted to cash the reimbursement from the Addressee;
  5. with the amount representing 10 times the tariff of the transportation service, for postal shipments that are not make an object to a service of delivery with declared value;
  6. A maximum equivalent value in LEI with 100 GBP per expedition, but (as in all cases) the loss must be proven, and a maximum value equivalent in Lei of 500 GBP in the case of jewellery or watches, other than the imitations of jewelry and watches) for shipments MDELIVERY.

 

  1. b) in case of partial loss or destruction or damage:
  2. with the declared value for the share corresponding to the missing weight of the declared value, for the postal items deposited closed, which are the subject of a service of delivery with declared value; the missing side, destroyed or damaged, written on the inventory note, for the postal items deposited open, which are the subject of a service of delivery with declared value;
  3. with the corresponding share of the weight missing from the declared value, for the submitted closed postal shipments, which are subject to a reference service with declared value;
  4. with the amount representing 10 times the tariff of the transportation service, in case of partial loss, partial destruction or deterioration of the postal shipments not covered by a service of delivery with declared value.

The Clients acknowledge and accept that the Provider has no responsibility and is not liable to compensation for claims for compensation arising from the fact that a person, outside of the Client, claim the amount of cash on delivery.

But the Provider has paid the customer or the person designated by the customer the full amount of the refund and can prove this, according to this document.

J. 2. Procedure for parcels found after compensation

If the package or part of its content was found after payment of the compensation amount, the Provider will notify the Indemnified Party about it. The Provider will return the parcel to the Loser and, in this case, the Loser will not have to return the amount of compensation. If within 8 days from the delivery failure, the Loser will not give any response to the notification, this will be considered by the Provider as dropping the package and its content.

J. 3. Tax refund obligation

The Provider will refund the fee set erroneously to accepting the shipment, or that was charged for the wrong shipment, the difference of charge, respectively the charge of the transport service unfulfilled – after it was found this fact – to the Customer for forwarding the shipment, or if the person is different from the Client, by the person who has been designated in the contract as the person who will bear the costs.

The Provider will refund the full fee if the customer or supplier withdraws from the contract-requires the package back to the place of pick – up-before the shipment, and the package, for reasons attributable

To the Provider, was returned without reaching the destination, the Provider did not fulfill the service contract, the package handed over as fragile has deteriorated.

The Clients acknowledge that, if you leave the pick-up location of the parcel and the courier has moved already on the spot, then the Client or the Provider is obliged to pay the Provider's fee incurred and the expenses according to paragraph F. 1.

The Provider will refund some of the fees paid in the following cases (partial refund fee):

– the difference of fee, if the Client, or if the person is different from the Client, by the person who has been assigned to bear the expenses, if he paid a fee greater than that to comply with the duty established and this can be found in the documents of the administration of the Provider or of the package.

The difference between the fee paid and new fee,  if the Client or the Provider has requested the Provider before forwarding the modification of the transport service or of the address of the destination and on the basis of the destination or new in the case of additionally  transport service ,  then is due to the payment of lower taxes.

J. 4. Responsibility for late delivery of the package

In case of delayed shipment of the package with guaranteed delivery deadline, the Provider is obliged to pay compensation, unless he proves that the delay was caused for unavoidable reasons, outside his competence.

For exceeding the time limit in the case of the transport service shipping term guaranteed for attributable  reasons to the Provider shall provide free delivery of the postal shipment delayed or grant another free dispatch.

For the delayed delivery of the package without guaranteed delivery time, the Provider does not have the obligation of compensation.

If in the country does not place delivery of the handed  package for fifteen days, in the absence of an agreement between the parties, the parcel will be considered lost and, for compensation, shall apply the rules related to the loss of packages.

If the package that was considered lost is found, the package will be sent. But the compensation already paid will not be returned to the Provider even in case of shipment.

K. Customer's liability

The Customer is obliged to acknowledge and accept the fact that he has the same responsibility as the Client in respect of all liabilities, which according to the data provided in the order or in this document obligations and other Customers (for example: responsibility for non-payment of the person who bear the costs, or in respect of liability of the Provider).

According to point A. 2., The Customer accepts that, in terms of Work – considering the nature of the intermediation of the transport service – can make all the statements only by the Provider and may seek information and statements only. The Client undertakes that, if you still get in touch with the partner Provider directly, in terms of the transport service ordered, and through this causes damage to the Provider, are obligated to indemnify the Provider for injury, together with the additional expenses.

The Client and the Provider assumes responsibility for the total material  for the caused damage  to the Provider, which occur after the breach of the laws and of the General Terms and Conditions. In this sense, the Client and/or Provider will/will indemnify the Provider in respect of all damage suffered by it, occasioned chiefly, but not exclusively:

    • providing false personal data or real data, but indicated as the data of others,
    • contradictory, wrong, false or misleading character of the other data of the order,
    • filling in the wrong way , the false or deceptive forms sent by the Provider or the completion of such nature that fulfilment by the Provider, would be impossible under this contract or of any law,
    • non-compliance with the provisions, conditions related to packaging,
    • the package contains prohibited or illegal items or contains conditioned items, but which do not meet the condition, or which mislead or mislead the Provider regarding the actual data about the contents of the package.
  1. Quality of the service provision

The Provider undertakes that, during its activity, it will fully provide paid services  and ordered by the Client, according to the General Terms and Conditions,

It will transmit the parcels safely and send them in an intact and undamaged state according to the provisions of the related quality ordinances.

The delivery route of the high parcels will be chosen by the Provider and his partner, according to the requested services.

L. 1. Transit in internal circulation

The Provider organizes its activity so that the delivery interval of the parcels delivered in the internal circulation, on the route from the Provider to the destination to be fulfilled according to the following:

The Provider undertakes that it will send or will try to delivery according to the contracts in force and those which will follow, respectively, according to the deadlines set out in the contracts the occasional (in the letters of the carriage), as indicated in the consignment note and in the Conditions of Service Providers.

M. Collaboration for collecting secret data

The Provider collaborates with the bodies that have been designated by the special law to gather secret data. The Provider ensures the conditions of application of the instruments and techniques for gathering information of a secret nature regarding its equipment and locations. The provision of data for the bodies designated for the collection of secret information is free of charge.

N. Copyright

The entire content of the website https://www.mdelivery.md – images, texts, graphics, symbols, web graphic elements, scriptures, programs and other data – is property of MDELIVERY GROUP LTD and is protected by Law for copyright protection and the laws on intellectual and industrial property. The use without the consent of MDELIVERY Group LTD of any items listed above shall be punished according to the laws in force.

If you wish to report a copyright infringement to us on this website, please send the complaint to: info@mdelivery.md

Annexes

Annex number one.

Items that can be transported conditionally and those that are excluded from transport:

Items that can be transported conditionally:

* LCD, CRT, LED or plasma screen

* furniture mounted on pallets (condition: properly padded cardboard box)

  1. The excluded  Objects from the transport:
  • firearms (including those with compressed air or hunting)
  • fireworks, firecrackers and other pyrotechnic products
  • batteries (including lithium batteries, car batteries)
  • gas, pyrotechnic devices
  • prescription drugs
  • plants and animals
  • packaging, from glass and plastic
  • furniture and household instruments
  • packed products  in bags, canvas bags 
  • drugs, hallucinogenic substances, psychotropic materials
  • Packaged not suitably products 
  • porcelain and ceramic objects
  • perishable foods, frozen food
  • money (in any currency)
  • parcel addressed for the postal office
  • alcohol in commercial quantity, respectively tobacco in any quantity
  • narcotics, other hallucinogenic materials and defined in the Criminal Code
  1. The Courier may refuse to pick up objects which are not normally subject to prohibition under the following conditions:
  • the item to be shipped has been visibly packed improperly
  • package tied with straps (the package can be opened or hung on the tape)

The Client acknowledges that MDELIVERY Group LTD will not charge or mediate a shipment that is inconsistent with the partners ' regulations.

Based on the rules imposed by the service Provider, will not accept the command for the transport of goods packed in a proper manner, perishable goods, which may contain  infectious substances, remains earthly, cigarettes and other tobacco products, animals and plants, fruits, champagne.

In the case of perishable goods, liquids, materials of glass, LCD screens or plasma screens CRT, the materials of porcelain, paintings, mug, vases, objects of ceramic, furniture without packaging, freight damage shall be made only on the basis of concluding a special contract.

MDELIVERY Group LTD has the right to request a guarantee from the Customer for shipments of goods of animal origin, antiques and artifacts, vignette, gold bullion (or for any  other precious metals), money-like values (not just cash, bank notes, receipts, securities, State papers, pre-pay phone card, activated SIM cards, and even unused stamps). The goods Transport  that exceed the value of 1,000 Euro, jewelry in fashion, jewelry or objects of precious metals or precious stones (including the industry diamond ), legal drugs, medicines and products of health care, evidence health (including bodily fluids and tissue samples), microprocessors and electrical parts will carry only with the statement on own responsibility of the Customer and together with all the legal documents.

Also, in case of transporting artefacts, vases, paintings and jewelry, MDELIVERY Group LTD has the right (following the partners ' rules) to request photos and documents supported by pro-forma invoices that justify the value. These will be signed by the Client. The necessary documents can be requested by e-mail address contact@mdelivery.md  or Customer service.

The Customer has the legal obligation to notify if the goods are part of the dangerous  materials. MDELIVERY GROUP LTD reserves the right to refuse any consignment which does not constitute the property of the Client, or is not sent in its name, which is not packaged properly transport, grouped, or parcels which presents the risk of damage. In the Terms and Conditions of the partners MDELIVERY GROUP LTD relating to transportation are found and the objects excluded from transport or objects that can be transported in conditioner mood, but have not been included in this annex and constitute an integral part of these General Terms and Conditions, even if they have not been mentioned separately in this annex.

MDELIVERY Group LTD reserves the right to modify the list in this Annex.

How do I pay an order?

How do I pay an order?
In dependence of the specifics of chosen service, you need to choose the method of payment, one of the variants:
 Cash on pick up. Payment of cash, made by the sender, at the time of raising the order by courier, payment being made in currency of the country where on collection (shipment), GBP in The UK or MDL in the Republic of Moldova , as appropriate.
 Cash on delivery. Also called CASH on delivery is the payment made in cash at the time of delivery of shipment, when the recipient receives the order delivered at
his address. In this case cash payment is made in the currency of the country on the territory of which the delivery takes place. If the delivery is made in the Republic of Moldova, the cash payment is made in MDL. The order cannot be issued by the couriers, if the recipient cannot pay and, after the last attempt has failed ( the second), shall be kept for 7 days at the local warehouse, until the debt is settled. The recipient can recover personally, from the warehouse, the shipment after its payment or can reschedule, for a fee, another home delivery. After the expiration of the 7 days of waiting it is routed to the sender, who will have to pay all the round-trip costs or will be stored and in this case,its recovery will also be made with the payment of
additional costs.
 PAYMENT BY BANK CARD (PAYMENT BY BANK CARD AT THE TIME OF ORDER ONLINE OR IN PERSON AT ONE OF THE DROP OFF POINTS).

Onlinepayment with a bank payment card (debit or credit card) is processed in PayPal  secure system, whether or not you have an account with them.
 Payment to the bank account of MDelivery Group LTD. Payment method directly to the account Bank of the company MDELIVERY GROUP LTD in the UK using the details
payment by bank transfer or payment order, in the case of shipments to contractual customers invoiced on time or in special cases, of payments of very large orders.
 I DON'T HAVE PAYPAL ACCOUNT HOW DO I MAKE THE PAYMENT?
You do not have to have a PayPal account for online order payments. PayPal  is only the secure debit or credit card payment processor chosen by our company.

In this way, MDELIVERY GROUP LTD does not engage in card payment processing, does not have access to your payment details and does not wish to retain such data. We are only notified if the payment has been successful or not and we receive your money in our PayPal  account. To order online, on the form on our website, after you have pressed the button for the PayPal  payment and you have been transferred on the website of them, if you don't have an account, on the first login page, you're looking for down the page specification.

Frequently asked questions

Which countries does MDelivery deliver to?
MDelivery delivers exclusively from Moldova to England and from England to Moldova.

How can I deliver a parcel through MDelivery?
To deliver an envelope, parcel or any other type of package by MDelivery from the Republic of Moldova to London or out from London into the Republic of Moldova, you need an
account on the website for online orders or you can directly call one of the phone numbers related to the country from which you want to send:
The Republic of Moldova: +373 79 999 388
United Kingdom: +44 74 89 9999 89

What is the MDelivery program on public holidays?
Normally MDelivery runs its activity during public holidays, because we know how important it is for you to send packages to your loved ones during the holidays. Before
placing an order, please check the current delivery schedule.

How much does it cost to send a package from The Republic of Moldova to England or from England to Moldova?
MDelivery wants to offer international transport services parcels at the best price. That's why, we have kept prices unchanged, since its establishment and we charge per kilogram,
depending on the delivery options. The minimum order is the equivalent of 10 kilograms.

Can I deliver from anywhere in Moldova?
MDelivery services cover the entire territory of The Republic of Moldova, and our couriers carry out pick-up orders from wherever you want. For more details, please
contact us by phone.

How can I find out what my command status is?
To track your order and know its status at any time, please place your order online, following your registration in the user account. The MDelivery account is created in just a
few simple steps and it meets many benefits.

What is the minimum order accepted for delivery?

You can send packages through MDelivery no matter how small. However, the minimum order for delivery is the equivalent of 10 kg.

What is the maximum order accepted for delivery?
Through MDelivery you can send even large packages, pallets or bundles.

If they send valuables, can they secure them?
MDelivery team treats each package with the utmost care and we deliver all the time during the promised time. Please let us know if your package contains fragile or valuable goods in
order to be able to inventorize them.

What can't contain a package sent through MDelivery?
Please note that packages sent by MDelivery to the Moldova - England route may not contain cigarettes or any other tobacco, alcohol, weapons, drugs or substances prohibited by
law. MDelivery reserves the right to check the contents of each package and to confiscate prohibited products!

Can I send my luggage from Moldova to England or from England to Moldova through MDelivery?
Yes, we can transport your luggage from the address to the address, or you can opt for the economic pick-up / drop-off service. For larger shipments please contact us and we will
make you, your own offer.

Can I send furniture from England to Moldova or from Moldova to England?
For larger shipments please contact us and we will make you, your own offer.

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